Social Values

Our culture is based on our origins as a family-owned and run business. SVL has been owned by the Sinclair family since its inception in 1967 and all members of our staff are seen as part of our family. We offer top-class continuing professional development for our team and retain our ethos of having an open-door policy between our management team and staff. We have numerous staff with service of over 20 years and little staff turnover, the truest reflection of how we nurture and support our employees. Maybe link this to our About Us page?

 

Fighting Climate Change – As an organisation, SVL supports the Together for our Planet ‘Business Climate Leaders’ campaign launched in May 2021, and fully commit to cutting our emissions in half by 2030 and then to net zero by 2050 or sooner. https://www.svlbusinesssolutions.com/carbon-reduction-plan/

 

Tackling Economic Inequality – Our main area of work has been to increase supply chain resilience and capacity, by bringing CCAAS products such as NICE CXone and Amazon Connect to SME’s in the UK. This type of solution allows smaller businesses to finally have all the benefits of a high quality Contact Centre (better customer experience, Analytics, better agent desktop) for a simple usage-based price. This type of software was far to expensive for the SME until the last 18 months as it required heavy up-front investment.

 

Cyber security within the supply chain is another difficulty we have met using two different methods. As a business, we have achieved our Cyber Essentials Plus Certificate of Assurance, the highest level of certification offered under the Cyber Essentials scheme.  For our clients, we have invested in a new card fraud and digital payments product that removes all risk from payments via phone calls, digital, social or video channels.

 

Equal Opportunities – SVL encourages our staff, suppliers, customers and the Contact Centre community to support disabled people in the workplace. As the technology we sell has evolved, the need for the physical presence of Engineers to work in difficult to access server rooms, has reduced dramatically.

Previous restrictions and limitations on these roles have all-but disappeared, allowing technical and engineering support to take place via accessible computers from any venue.  As a disability-positive employer, this allows us to make every role in our business available to a wide variety of applicants and also allows us to partner with other suppliers who work in the care community to ensure that we understand the needs of the disabled person in their homes, at work, and when working from home.

 

Wellbeing – Staff welfare and well-being has always been at the core of our business. We invest in an Employee Assistance Programme (EAP) that gives 24/7, 365 compassionate support to our people, whatever challenges they face. This includes an app and online portal: a comprehensive library of resources to get through life’s challenges and a 24 hour helpline and telephone counselling service.

We have a system of regular team meetings for all staff as well as company-wide events and activities. Our Directors have and open-door policy to allow anyone to have confidential discussions and receive full support.  SVL also offers staff free private health and dental insurance.