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Calabrio ONE: A true cloud solution

Automated planning, increased employee engagement, and enhanced customer experiences. Just some of the business outcomes that SVL supports you to achieve with Calabrio ONE.

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Why We Love Calabrio ONE

Truly Responsive

Integrate Calabrio with your other existing platforms, roll out quickly, update instantly and scale with your needs in real time.

Time-Saving Automation

Leverage Calabrio ONE’s AI and machine learning to automate time-consuming scheduling and planning tasks.

Lower TCO

Reinvent your digital infrastructure and workforce engagement capabilities, without a massive capital investment.

Usable Data

Get visibility of trends and insights from across your business to uncover areas for growth and improvement.

Safe and Secure

Know that your data is secure and your business is protected.

Increase Engagement

Give your agents more autonomy at work, and the ability to manage worklife balance.

Make the most of Calabrio ONE with SVL

The business case for Calabrio ONE

1B

1 billion calls recorded annually

2.25M

Over 2.2 million agents using Calabrio ONE

7000

Calabrio ONE customers

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The SVL way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt 
issue resolution.

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