Skip to content

The organisations we all rely on, rely on SVL

SVL’s Blue Light consultancy is recognised as safe pair of hands in the sector. For over 55 years we have provided control solutions to safely enable faster response times, improved situational awareness, and smarter workforce management.

A trusted partner for Blue Light organisations

NHS Greater Glasgow and Clyde
Cleveland Fire Brigade
NHS South Central Ambulance Service
NHS Yorkshire Ambulance Service
Greater Manchester Police
NIAS Northern Ireland Ambulance Service
Police Scotland
Cumbria Constabulary
West Mercia Police
NHS South East Coast Ambulance Service
Cheshire Constabulary
North Wales Police
Humberside Fire & Rescue Service
Tunstall
Jontek
NHS East of England Ambulance Service
Ireland's National Police & Security Service

Why SVL?

Our Blue Light Consultancy
In Numbers

4K

Number of control room operator schedules supported by SVL.

20K

Number of recording channels
supported by SVL.

25+

NHS and Blue Light organisations supported by our Blue Light consultancy team.

How SVL helps

Workforce Management Practice

SVL’s WFM Practice supports our Blue Light customers to thrive. Our practice consists of pre-sales, sales, consultancy, training and support resources to provide the right solutions and bespoke services our customers need, to ensure the true benefits that WFM solutions deliver.

Find out more about Contact us for more information

Wrap-around Support

Blue Light services are critical to public safety. That’s why we care passionately about the level of service we provide to you. We carefully plan the smooth rollout of new systems to ensure operational continuity and instil confidence in your team. Our 24/7 ongoing support then provides continued peace of mind.

Find out more about Contact us to learn more

Our Blue Light Product Partners

NICE Inform

NICE Inform is the most comprehensive suite of products designed to meet the needs of the Blue Light sector. It comprises call and radio channel recording, scenario reconstruction, evidence and compliance packs, quality assurance and reporting.

Discuss this with our Blue Light team

NICE WFM

NICE WFM uses AI and machine learning to automate scheduling and manage forecasts based on contact centre demand at different times of the year. It provides countless benefits for your team members and the wider organisation.

NICE Workforce Management (WFM)

Calabrio ONE

Calabrio ONE allows you to manage interaction recording, quality management, analytics, performance coaching and workforce management in one place.

Read more
Calabrio logo

Your Complete Guide to Managing Legacy Data

This free e-book outlines how Police, Fire, Ambulance, NHS and Community Care organisations should store, search for and handle legacy data in a legal and compliant way.

"*" indicates required fields

Hear the latest from our team.

Get In Touch

"*" indicates required fields