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NICE CXone: Smarter Customer Experience Management

Empower agents to shine and deliver amazing customer experiences. NICE’s complete CX solution offers AI-infused interactions for faster resolution on every platform.

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Why We Love NICE CXone

Digital Customer Experience

Create a seamless, digital-centric customer service environment.

Predictive Analytics

Stay one step ahead of your customers with smart, AI-based business insights.

Cloud Native

Accelerate CX innovation with all the benefits of a true cloud-native platform.

Personalised Interactions

Deliver extraordinary, tailored experiences with customer personalisation.

Complete CX Offering

Combine Omnichannel Routing, WFO, Advanced Analytics, AI, and Automation as part of a single, unified suite.

CRM Integrations

CXone integrates many of the market leading CRM solutions, including out of the box integrations for Microsoft Dynamics and Salesforce.

Maximise the Power of NICE CXone with SVL

Kind words from our clients

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Some impressive NICE stats

35M

35 million tasks and processes automated daily. (Source: NICE)

27K

Companies use NICE CX solutions (Source: NICE)

8B

8 billion interactions managed every year. (Source: NICE)

The SVL way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt 
issue resolution.

Talk to a NICE CXone expert today.

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