NICE CXone: Smarter Customer Experience Management
Empower agents to shine and deliver amazing customer experiences. NICE’s complete CX solution offers AI-infused interactions for faster resolution on every platform.
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Digital Customer Experience
Create a seamless, digital-centric customer service environment.
Predictive Analytics
Stay one step ahead of your customers with smart, AI-based business insights.
Cloud Native
Accelerate CX innovation with all the benefits of a true cloud-native platform.
Personalised Interactions
Deliver extraordinary, tailored experiences with customer personalisation.
Complete CX Offering
Combine Omnichannel Routing, WFO, Advanced Analytics, AI, and Automation as part of a single, unified suite.
CRM Integrations
CXone integrates many of the market leading CRM solutions, including out of the box integrations for Microsoft Dynamics and Salesforce.
Kind words from our clients
The SVL way. We ensure you maximise the benefits of cloud adoption from day one.
Discovery
Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.
Implementation
We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.
Onboarding
We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.
Ongoing Support
SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt issue resolution.