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NICE Workforce Management (WFM)

SVL has been a NICE partner for over 25 years. Trust us to help you unlock the true potential of your people with leading WFM technology.

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Why You’ll Love NICE WFM.

Adapt to changing needs and optimise your workforce in real time.

AI and Machine Learning

Makes it easier and quicker to manage forecasts and schedules.

Customisable

A configurable system means you can tailor it based on user needs and permissions.

Stay Agile

Adapt to last-minute and unexpected demand and make staffing changes quickly.

Increase Automation

Reduce manual tasks with automation and free up more time for value-add tasks.

Better Customer Experiences

Make smarter scheduling decisions that cater to seasonal customer demands.

Empowered Agents

Give your people more autonomy to manage work life balance.

Rely on SVL to guide your NICE WFM journey.

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NICE In Numbers

10 Years

Gartner Magic Quadrant leading solution. (Source: Gartner)

87%

Contact centre employees now working in some form of hybrid way. (Source: NICE)

25000+

Organisations partner with NICE to transform every customer interaction.(Source: NICE)

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

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The SVL way. We ensure you maximise the benefits of cloud adoption from day one.

Discovery

Our team of specialists help to uncover your business needs, and define a bespoke solution based on your unique challenges and requirements.

Implementation

We ensure the smooth roll out of your new solution. This includes carefully planning the implementation with you to ensure minimal business disruption.

Onboarding

We’re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.

Ongoing Support

SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt 
issue resolution.

Talk to us about NICE WFM today

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