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Contact Centre as
a Service (CCaaS)

Meet your digital transformation goals with market leading omnichannel solutions, and wrap around support from our in-house industry experts.

SVL simplifies cloud adoption
for your contact centre

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Our World-Leading CCaaS Partners

As a certified NICE CXone Implementation Partner, we can help you deliver exceptional agent and customer experiences using this solution’s features, like predictive analytics and embedded AI.

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As an Amazon Connect Centre of Excellence and Service Delivery Partner, we can support you to build a truly bespoke contact centre solution for your individual business needs.

Amazon Connect

Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology

Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.

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It’s time to move
to the cloud!

75%

Contact centres already in the cloud. (Source: Calabrio)

9/10

Agents that want to see more aspects of customer interactions automated. (Source: ASAAP)

68%

Contact centre leaders think their current technology doesn’t support effective digital transformation or the future of work.

Talk to a CCaaS expert today

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