We are thrilled to announce that we’ve been awarded Platinum Partner status by NICE, a global leader in AI-driven customer experience (CX) solutions.
This prestigious recognition reinforces our position as a leading provider of contact centre and workforce optimisation solutions. More importantly, it enables us to deliver even more innovative, high-impact CX solutions to our customers, helping them enhance customer interactions, improve agent efficiency, and drive business success.
What NICE Platinum partner status means for our customers
Platinum Partner status is the highest tier of accreditation in NICE’s Partner Programme. It is awarded to select partners who demonstrate outstanding expertise in delivering, integrating, and optimising NICE solutions for businesses.
Achieving Platinum Partner status reflects our expertise and commitment to delivering outstanding CX solutions. For our customers, this means expert guidance on CX transformation, with our team bringing deep knowledge of NICE’s AI-powered solutions, including NICE Cxone Mpower, workforce engagement, and real-time analytics. With this expertise, we help contact centres optimise operations and deliver seamless customer experiences.
It also demonstrates our proven track record of success. We have implemented NICE solutions across a range of industries, driving measurable improvements in customer satisfaction, operational efficiency, and agent performance. Businesses working with us benefit from practical solutions that deliver real, tangible results.
Finally, our customers gain access to the latest innovations. By working closely with NICE, we ensure businesses stay ahead of the curve with cutting-edge AI capabilities, predictive analytics, and automation tools that enhance efficiency and customer engagement in an evolving digital landscape.
A strong partnership built on innovation
David Kindness, Managing Director at SVL, shared his thoughts on this achievement:
“Becoming a NICE Platinum Partner is a significant milestone for SVL. It is a testament to the expertise, dedication, and passion of our team.
“Our strong and trusted partnership with NICE enables us to enhance the service and solutions we provide, helping businesses transform their customer experience strategies with confidence.”
Through this partnership, we have already helped businesses:
- Reduce operational costs with AI-powered automation and predictive analytics.
- Enhance customer experiences through seamless omnichannel interactions.
- Empower agents with real-time insights and AI-driven recommendations.
- Optimise workforce engagement with advanced workforce management tools.
Shaping the future of customer service together
Customer expectations are constantly evolving, and businesses need solutions that not only streamline operations but also create meaningful, efficient interactions.
With NICE’s AI-driven technology and our deep industry expertise, we are committed to helping businesses embrace the future of CX.
Keith Jackson, Vice President Partner Sales, International, from NICE commented on our achievement:
“SVL’s Platinum Partner status reflects the strength of our partnership and their expertise in delivering best-in-class contact centre solutions. We look forward to continuing our work together to drive success for our mutual customers.”
As organisations strive to meet the growing demand for AI-driven, seamless customer experiences, we are here to support this transformation.
Whether you are looking to implement NICE Cxone Mpower, enhance workforce management, or integrate AI-driven analytics, our team is ready to help.
Unlock the full potential of your contact centre
If you are looking to elevate your customer experience, increase workforce efficiency, and accelerate digital transformation, contact us today to discover how our Platinum Partnership with NICE can benefit your business.
