{"id":1075,"date":"2023-10-19T16:02:31","date_gmt":"2023-10-19T15:02:31","guid":{"rendered":"https:\/\/svl.vidacreative.co.uk\/?page_id=1075"},"modified":"2023-11-28T14:53:20","modified_gmt":"2023-11-28T14:53:20","slug":"nice-workforce-management-wfm","status":"publish","type":"page","link":"https:\/\/www.svlbusinesssolutions.com\/nice-workforce-management-wfm\/","title":{"rendered":"NICE Workforce Management (WFM)"},"content":{"rendered":"<section data-block_98b74d0beb8455671658da58aaaf1c59 class=\"hero align hero__page hero__bg--circles\">\n    <div class=\"container\">\n                            <div class=\"row\">\n                        <div class=\"col-24 col-lg-11\">\n                <h1 data-aos=\"fade-right\" id=\"aos-hero-anchor\">NICE Workforce Management <span>(WFM)<\/span><\/h1>\n                    <p data-aos=\"fade-in\" data-aos-delay=\"300\" data-aos-anchor=\"#aos-hero-anchor\">SVL has been a NICE partner for over 25 years. Trust us to help you unlock the true potential of your people with leading WFM technology.<\/p>\n                                    <a class=\"bttn js-form-modal-open\" data-aos=\"fade-in\" data-aos-delay=\"300\"\n                data-aos-anchor=\"#aos-hero-anchor\" href=\"#\">Get In Touch<\/a>\n        \n        \n    \n    <\/div>\n\n        <\/section>\n\n\n<section data-block_89bb92c8db2d1a5c7889c7a4ad3a4461 class=\"tabbed-content alignleft\" data-aos=\"fade-up\">\n        <div class=\"container\">\n            <div class=\"row justify-content-center\">\n                <div class=\"col-24 col-md-20 col-lg-15 col-xxl-13 text-center\" data-aos=\"fade-up\">\n                    <h2>Why You&#8217;ll Love <span>NICE WFM.<\/span><\/h2>\n                    <p>Adapt to changing needs and optimise your workforce in real time.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"tabbed-content__inner\">\n            <svg class=\"tabbed-content__bg\" viewBox=\"0 0 1460 723\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path opacity=\".5\" fill=\"url(#zhrcqyzmfa)\" d=\"M0 0h1460v723H0z\" \/>\n                <defs>\n                    <radialGradient id=\"zhrcqyzmfa\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\"\n                        gradientTransform=\"matrix(0 361.5 -730 0 730 361.5)\">\n                        <stop stop-color=\"#5A5DFA\" \/>\n                        <stop offset=\"1\" stop-color=\"#D1D2FF\" stop-opacity=\"0\" \/>\n                    <\/radialGradient>\n                <\/defs>\n            <\/svg>\n            <svg class=\"tabbed-content__mobile-bg\" viewBox=\"0 0 393 451\" fill=\"none\"\n                xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path fill=\"url(#f2a1evpida)\" d=\"M-119 0h645v451h-645z\" \/>\n                <defs>\n                    <radialGradient id=\"f2a1evpida\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\"\n                        gradientTransform=\"matrix(0 225.5 -322.5 0 203.5 225.5)\">\n                        <stop stop-color=\"#5A5DFA\" \/>\n                        <stop offset=\"1\" stop-color=\"#D1D2FF\" stop-opacity=\"0\" \/>\n                    <\/radialGradient>\n                <\/defs>\n            <\/svg>\n\n            <div class=\"container\" data-aos=\"fade-up\">\n                <div class=\"row\">\n                    <div class=\"col-md-24\">\n                                            <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"d-none d-md-block\">\n                <div class=\"container\">\n                    <div class=\"row\">\n                        <div class=\"col-24\">\n                                                                                                                                                                                            <div class=\"tabbed-content__grid  tabbed-content__grid--active   \"\n                                        data-content=\"nice-wfm\">\n                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--lilac\">\n                                                    <h3 class=\"tabbed-content__item-heading\">AI and Machine Learning\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/10\/cloud-white-gradient.svg\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p><span style=\"font-weight: 400;\">Makes it easier and quicker to manage forecasts and schedules.<\/span><\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--white\">\n                                                    <h3 class=\"tabbed-content__item-heading\">Customisable\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" width=\"814\" height=\"820\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1.png\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1.png 814w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-298x300.png 298w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-150x150.png 150w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-768x774.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-79x80.png 79w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-90x90.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-100x100.png 100w\" sizes=\"auto, (max-width: 814px) 100vw, 814px\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p><span style=\"font-weight: 400;\">A configurable system means you can tailor it based on user needs and permissions.<\/span><\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--wide  tabbed-content__grid-item--purple\">\n                                                    <h3 class=\"tabbed-content__item-heading\">Stay Agile\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" width=\"958\" height=\"914\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1.png\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1.png 958w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-300x286.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-768x733.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-84x80.png 84w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-90x86.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-100x95.png 100w\" sizes=\"auto, (max-width: 958px) 100vw, 958px\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p>Adapt to last-minute and unexpected demand and make staffing changes quickly.<\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--wide  tabbed-content__grid-item--purple\">\n                                                    <h3 class=\"tabbed-content__item-heading\">Increase Automation\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" width=\"3134\" height=\"836\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording.png\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording.png 3134w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-300x80.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-1024x273.png 1024w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-768x205.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-1536x410.png 1536w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-2048x546.png 2048w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-190x51.png 190w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-90x24.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-100x27.png 100w\" sizes=\"auto, (max-width: 3134px) 100vw, 3134px\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p><span style=\"font-weight: 400;\">Reduce manual tasks with automation and free up more time for value-add tasks.<\/span><\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--white\">\n                                                    <h3 class=\"tabbed-content__item-heading\">Better Customer Experiences\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" width=\"734\" height=\"404\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction.png\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction.png 734w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-300x165.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-145x80.png 145w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-90x50.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-100x55.png 100w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p><span style=\"font-weight: 400;\">Make smarter scheduling decisions that cater to seasonal customer demands.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                                                                                                                        <div\n                                                    class=\"tabbed-content__grid-item  tabbed-content__grid-item--lilac\">\n                                                    <h3 class=\"tabbed-content__item-heading\">Empowered Agents\n                                                    <\/h3>\n                                                                                                            <img decoding=\"async\" width=\"816\" height=\"816\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement.png\" class=\"tabbed-content__item-image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement.png 816w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-300x300.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-150x150.png 150w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-768x768.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-80x80.png 80w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-90x90.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-100x100.png 100w\" sizes=\"auto, (max-width: 816px) 100vw, 816px\" \/>\n                                                                                                        <div class=\"tabbed-content__item-text\"><p><span style=\"font-weight: 400;\">Give your people more autonomy to manage work life balance.<\/span><\/p>\n\n                                                    <\/div>\n                                                <\/div>\n                                                                                                                                                                    <\/div>\n                                                                                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"d-md-none\">\n                                                                                                                    <div class=\"tabbed-content__grid  tabbed-content__grid--active  \"\n                            data-content=\"nice-wfm\">\n                            <div class=\"splide js-mobile-slider\">\n                                <div class=\"splide__track\">\n                                    <div class=\"splide__list\">\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--lilac\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">AI and Machine Learning<\/h3>\n                                                                                                                    <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/10\/cloud-white-gradient.svg\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p><span style=\"font-weight: 400;\">Makes it easier and quicker to manage forecasts and schedules.<\/span><\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--white\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">Customisable<\/h3>\n                                                                                                                    <img decoding=\"async\" width=\"814\" height=\"820\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1.png 814w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-298x300.png 298w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-150x150.png 150w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-768x774.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-79x80.png 79w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-90x90.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-400More-Customer-Choice-1-100x100.png 100w\" sizes=\"auto, (max-width: 814px) 100vw, 814px\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p><span style=\"font-weight: 400;\">A configurable system means you can tailor it based on user needs and permissions.<\/span><\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--purple\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">Stay Agile<\/h3>\n                                                                                                                    <img decoding=\"async\" width=\"958\" height=\"914\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1.png 958w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-300x286.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-768x733.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-84x80.png 84w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-90x86.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-112Data\u2028Driven-1-100x95.png 100w\" sizes=\"auto, (max-width: 958px) 100vw, 958px\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p>Adapt to last-minute and unexpected demand and make staffing changes quickly.<\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--purple\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">Increase Automation<\/h3>\n                                                                                                                    <img decoding=\"async\" width=\"3134\" height=\"836\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording.png 3134w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-300x80.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-1024x273.png 1024w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-768x205.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-1536x410.png 1536w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-2048x546.png 2048w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-190x51.png 190w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-90x24.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Audio\u2028Recording-100x27.png 100w\" sizes=\"auto, (max-width: 3134px) 100vw, 3134px\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p><span style=\"font-weight: 400;\">Reduce manual tasks with automation and free up more time for value-add tasks.<\/span><\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--white\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">Better Customer Experiences<\/h3>\n                                                                                                                    <img decoding=\"async\" width=\"734\" height=\"404\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction.png 734w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-300x165.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-145x80.png 145w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-90x50.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Customer\u2028Satisfaction-100x55.png 100w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p><span style=\"font-weight: 400;\">Make smarter scheduling decisions that cater to seasonal customer demands.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                                                                <div class=\"splide__slide\">\n                                                <div\n                                                    class=\"slider-card slider-card--small slider-card--lilac\">\n                                                    <div class=\"slider-card__top\">\n                                                        <h3 class=\"slider-card__heading\">Empowered Agents<\/h3>\n                                                                                                                    <img decoding=\"async\" width=\"816\" height=\"816\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement.png 816w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-300x300.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-150x150.png 150w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-768x768.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-80x80.png 80w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-90x90.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-353Better-Agent-Engagement-100x100.png 100w\" sizes=\"auto, (max-width: 816px) 100vw, 816px\" \/>\n                                                                                                            <\/div>\n                                                    <div class=\"slider-card__text\"><p><span style=\"font-weight: 400;\">Give your people more autonomy to manage work life balance.<\/span><\/p>\n<\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                                    <\/div>\n        <\/div>\n    <\/section>\n\n\n<section data-block_e49300333bacfd61dd0a4310bcaafcd3 class=\"slider alignleft\" data-aos=\"fade-up\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-24\">\n                <h2 class=\"slider__heading text-center mb-0\">Rely on SVL to guide your <span>NICE WFM journey.<\/span><\/h2>\n            <\/div>\n        <\/div>\n    <\/div>\n\n            <div class=\"slider__inner\">\n            <svg class=\"slider__bg\" viewBox=\"0 0 1460 600\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"url(#sfhewcd0ea)\" d=\"M-135 0h1760v600H-135z\"\/><defs><radialGradient id=\"sfhewcd0ea\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"matrix(0 300 -880 0 745 300)\"><stop stop-color=\"#5A5DFA\"\/><stop offset=\"1\" stop-color=\"#D1D2FF\" stop-opacity=\"0\"\/><\/radialGradient><\/defs><\/svg>\n            <svg class=\"slider__mobile-bg\" viewBox=\"0 0 393 451\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"url(#f2a1evpida)\" d=\"M-119 0h645v451h-645z\"\/><defs><radialGradient id=\"f2a1evpida\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"matrix(0 225.5 -322.5 0 203.5 225.5)\"><stop stop-color=\"#5A5DFA\"\/><stop offset=\"1\" stop-color=\"#D1D2FF\" stop-opacity=\"0\"\/><\/radialGradient><\/defs><\/svg>\n\n            <div class=\"splide js-slider\" data-aos=\"fade-up\">\n                <div class=\"splide__track\">\n                    <ul class=\"splide__list\">\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--purple \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Unlock WFM Success<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" width=\"592\" height=\"852\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1.png 592w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1-208x300.png 208w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1-56x80.png 56w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1-63x90.png 63w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Layer_1Support-Hybrid-\u2028Working-1-69x100.png 69w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">SVL is a NICE Premier Partner. Leverage our decades of experience to implement a workforce management solution that aligns with your business&#8217;s contact centre objectives.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--white \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Efficiency Unleashed<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" width=\"1011\" height=\"645\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient.png 1011w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient-300x191.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient-768x490.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient-125x80.png 125w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient-90x57.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-81Efficient-100x64.png 100w\" sizes=\"auto, (max-width: 1011px) 100vw, 1011px\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">Fast-track your success with SVL. Focus on what you do best, while we take care of what we do best &#8211; the design, planning, smooth implementation and follow-up support of your WFM solution.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--lilac \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Support at Every Step<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" width=\"940\" height=\"961\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step.png 940w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step-293x300.png 293w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step-768x785.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step-78x80.png 78w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step-88x90.png 88w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-398Every-Step-98x100.png 98w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">Ensure your NICE WFM solution performs for your business long-term. We\u2019ll be your trusted partner, providing proactive guidance on how to keep improving your processes.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--white \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Make Life Easier<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" width=\"765\" height=\"765\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1.png 765w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1-300x300.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1-150x150.png 150w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1-80x80.png 80w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1-90x90.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-221Automation-1-100x100.png 100w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">We understand contact centre ecosystems. We\u2019ll consult you on how NICE WFM software can transform your existing processes and simplify your forecasting, workforce planning, scheduling and more.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--purple \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Save Money<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" width=\"839\" height=\"606\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable.png\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable.png 839w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable-300x217.png 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable-768x555.png 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable-111x80.png 111w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable-90x65.png 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/Group-369Affordable-100x72.png 100w\" sizes=\"auto, (max-width: 839px) 100vw, 839px\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">Avoid costly errors and do it right the first time. Make informed decisions, reduce total cost of ownership and maximise the ROI of your WFM solution with support from our friendly team.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                                     <li class=\"splide__slide\">\n                                <div class=\"slider-card slider-card--white \">\n                                    \n                                    \n                                                                        <h3 class=\"slider-card__heading\">Bespoke Support<\/h3>\n                                                                        \n                                                                            <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/beskpoke-solutions.svg\" class=\"slider-card__svg\" alt=\"\" loading=\"lazy\" \/>\n                                    \n                                                                        <p class=\"small-paragraph slider-card__text\">SVL doesn\u2019t offer one-size-fits-all solutions. We\u2019ll support you to create a bespoke workforce management strategy, with a solution that works for your business.<\/p>\n                                                                        \n                                                                    <\/div>\n                            <\/li>\n                                            <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n<section data-block_b5b8dcfa8df89623c08869c801faa2a2 class=\"testimonials alignleft\" data-aos=\"fade-up\">\n    <h2 class=\"h3 testimonials__heading text-center\">Kind words <span>from our clients<\/span><\/h2>\n            <div class=\"splide js-testimonial-slider\" data-aos=\"fade-up\">\n            <div class=\"splide__track\">\n                <ul class=\"splide__list\">\n                                                                                        <li class=\"splide__slide testimonials__slide\">\n                            <div class=\"container\">\n                                <div class=\"row justify-content-center\">\n                                                                            <div class=\"col-24\">\n                                            <div class=\"testimonials__video\">\n                                                <svg class=\"testimonials__video-bg d-none d-sm-block\" viewBox=\"0 0 1107 559\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"url(#l2q2ltnaxa)\" d=\"M0 0h1107v559H0z\"\/><defs><radialGradient id=\"l2q2ltnaxa\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"matrix(0 279.5 -553.5 0 553.5 279.5)\"><stop stop-color=\"#5A5DFA\"\/><stop offset=\"1\" stop-color=\"#D1D2FF\" stop-opacity=\"0\"\/><\/radialGradient><\/defs><\/svg>    \n                                                <div class=\"row justify-content-center\">\n                                                    <div class=\"col-24 col-lg-16\">\n                                                        <div class=\"responsive-video\">\n                                                            <iframe loading=\"lazy\" title=\"Kymm Clarke\" src=\"https:\/\/player.vimeo.com\/video\/880208336?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n                                                        <\/div>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                        <\/li>\n                                                            <\/ul>\n            <\/div>\n                        <div class=\"testimonials__navigation\">\n                <div class=\"testimonials__slider_count clr-purple\">\n                    <span class=\"js-testimonial-active-page\">1<\/span> \/ <span class=\"js-testimonial-total-pages\">1<\/span>\n                <\/div>\n                <div class=\"splide__arrows testimonials__slider_arrows\"><\/div>\n            <\/div>\n\n        <\/div>\n    <\/section>\n\n\n<section data-block_f2b16b90d75465e3f02761613519e0d0 class=\"logos alignleft\" data-aos=\"fade-up\">\n    <div class=\"container px-0 px-sm-3\">\n        <div class=\"row g-0\">\n            <div class=\"col-24\">\n                                    <div class=\"splide js-logo-slider\">\n                        <div class=\"splide__track\">\n                            <ul class=\"splide__list\">\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/trainline.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/animal-friends.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/community-fibre.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/police.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/charles-tyrwhitt.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/connect-health.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/clarity.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/deliveroo.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/dialect.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/north-start.png\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/canada-life-logo.svg\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/utility-warehouse-logo.svg\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/virgin-money-logo.svg\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/ageas-insurance-logo-1.svg\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/yorkshire-ambulance-service-logo.webp\" alt=\"Yorkshire Ambulance Service\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/newcastle-building-society.webp\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/student-loans-company-logo.webp\" alt=\"\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/acca-logo-red.webp\" alt=\"ACCA\" \/>\n\n                                    <\/li>\n                                                                    <li class=\"splide__slide logos__slide\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/north-east-ambulace-logo.webp\" alt=\"North East Ambulance Service\" \/>\n\n                                    <\/li>\n                                                            <\/ul>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section data-block_b5deceb07f161f79992e5fdb27e1e776 class=\"numbers alignleft\" data-aos=\"fade-up\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-24 text-center js-figure-anchor\" data-aos=\"fade-up\">\n                                <h2 class=\"numbers__heading\"><span>NICE<\/span> In Numbers<\/h2>\n            <\/div>\n        \n                                                 <div class=\"col-24 col-md-12 col-lg-8\">\n                        <div class=\"numbers__item numbers__item--purple\">\n                            <p class=\"numbers__number clr-lilac\">\n                                <span class=\"js-figure\" data-num=\"10\">10<\/span> Years\n                            <\/p>\n                            <div class=\"numbers__text\">Gartner Magic Quadrant leading solution. (Source: Gartner)<\/div>\n                        <\/div>\n                    <\/div>\n                                     <div class=\"col-24 col-md-12 col-lg-8\">\n                        <div class=\"numbers__item numbers__item--white\">\n                            <p class=\"numbers__number clr-purple\">\n                                <span class=\"js-figure\" data-num=\"87\">87<\/span>%\n                            <\/p>\n                            <div class=\"numbers__text\">Contact centre employees now working in some form of hybrid way. (Source: NICE)<\/div>\n                        <\/div>\n                    <\/div>\n                                     <div class=\"col-24 col-md-12 col-lg-8\">\n                        <div class=\"numbers__item numbers__item--white\">\n                            <p class=\"numbers__number clr-lilac\">\n                                <span class=\"js-figure\" data-num=\"25000\">25000<\/span>+\n                            <\/p>\n                            <div class=\"numbers__text\">Organisations partner with NICE to transform every customer interaction.(Source: NICE)<\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n<\/section>\n\n<section data-block_0e44347e2badd1645fc97862a8ad0ca4 class=\"form-cta alignleft\" data-aos=\"fade-up\">\n\n        \n    <figure class=\"form-cta__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"823\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image-1024x823.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image-1024x823.jpg 1024w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image-300x241.jpg 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image-768x617.jpg 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image-1536x1234.jpg 1536w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/guide-image.jpg 1680w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>    <\/figure>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-10\" data-aos=\"fade-up\">\n                <h3 class=\"h3--white\">Top 10 Tips for Transitioning to Cloud-Based Contact Centre Technology<\/h3>\n                <p class=\"paragraph--white\">Learn how to enhance flexibility and seamlessly transition to efficient cloud solutions for improved operational efficiency, employee satisfaction, and customer experience.<\/p>\n                                    <script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework form--white_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' ><div id='gf_2' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; 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This includes carefully planning the implementation with you to ensure minimal business disruption.<\/p>\n                            <\/div>\n                                                                                <div class=\"scrolling-content__item\">\n                                <div class=\"scrolling-content__item-top\">\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/discovery.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\n                                                                        <h3 class=\"h2 mb-0\">Onboarding<\/h3>\n                                <\/div>\n                                <p class=\"scrolling-content__item-text\">We\u2019re here to help you maximise your investment. We train your people on the new solution so they can use it to its full effect.<\/p>\n                            <\/div>\n                                                                                <div class=\"scrolling-content__item\">\n                                <div class=\"scrolling-content__item-top\">\n                                                                            <img decoding=\"async\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/06\/ongoing-support.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\n                                                                        <h3 class=\"h2 mb-0\">Ongoing Support<\/h3>\n                                <\/div>\n                                <p class=\"scrolling-content__item-text\">SVL continue providing added value through our managed service, giving you access to expert advice, guidance on system enhancements and prompt \u2028issue resolution.<\/p>\n                            <\/div>\n                        \n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section data-block_4b7bf76359989a400bc4cb0caf189dc0 class=\"call-to-action alignleft\" data-aos=\"fade-up\">\n    <div class=\"container\">\n        <div class=\"row\">\n                        <div class=\"col-24 col-md-14\">\n                <img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-1024x684.webp\" class=\"call-to-action__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-1024x684.webp 1024w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-300x200.webp 300w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-768x513.webp 768w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-1536x1026.webp 1536w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-120x80.webp 120w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9-90x60.webp 90w, https:\/\/www.svlbusinesssolutions.com\/wp-content\/uploads\/2023\/11\/svl_website_9.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n            <\/div>\n                        <div class=\"col-24 col-md-10\">\n                <h2 class=\"h1\">Talk to us about <span>NICE WFM <\/span>today<\/h2>\n                                    <p><a href=\"https:\/\/svlbusinesssolutions.com\/contact\/\" target=\"\" class=\"bttn\">Contact us<\/a><\/p>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":5887,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1075","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NICE Workforce Management (WFM) | SVL Business Solutions<\/title>\n<meta name=\"description\" content=\"SVL is a NICE Platinum Partner, having worked with NICE for 25+ years. 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